Our FAQs

How do I delete my account ?
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To permanently delete your account on Unlockt.me, it's important to follow a specific set of instructions to ensure that all your data is securely and completely erased. This process not only removes your personal profile but also ensures that all data collected during your time with Unlockt.me is deleted and any remaining funds in your account are returned to you. Here's a detailed guide:

Step-by-Step Guide to Deleting Your Unlockt.me Account

Accessing Your Account

Start by opening the Unlockt.me mobile application on your smartphone or tablet. This app is available on both iOS and Android platforms. Ensure that you have the latest version of the app for a smoother process.

Navigating to Profile Settings:

Once the app is open, navigate to the 'Profile' tab. This is usually located at the bottom of the screen and is represented by an icon resembling a person or a silhouette.

Locating the Danger Zone:

In the 'Profile' section, scroll down to the very bottom. Here you will find a section often labeled as the 'Danger Zone'. This area contains settings for significant account changes, including the option to delete your account.

Initiating Account Deletion:

Within the Danger Zone, look for the text in red that says "Delete My Account". This option is deliberately made conspicuous and separate to avoid accidental deletions.

Understanding the Consequences:

Before you proceed, it's important to understand that deleting your account is irreversible. This means all your data, including account settings, preferences, and history, will be permanently erased.

Confirming the Deletion:

If you decide to proceed, click on the "Delete My Account" option. You may be asked to confirm your choice. This step is crucial as it prevents accidental deletions.

Finalization and Data Erasure:

Upon confirmation, Unlockt.me will initiate the process of deleting your account. This includes the erasure of all personal data, history, and settings associated with your account. The process is compliant with data protection regulations, ensuring your information is securely handled.

Refund of Remaining Balance:

If you have any remaining balance in your account, Unlockt.me will automatically process a refund. The refund method and timeline can vary depending on your original payment method and regional policies.

Confirmation of Account Deletion:

You may receive a final confirmation message or email from Unlockt.me confirming that your account has been successfully deleted. This serves as your assurance that your data is no longer in their system.

What am I allowed to sell with Unlockt?
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At Unlockt, we want you to have the freedom to sell your files with confidence. However, to ensure a safe and respectful experience for everyone, there are certain guidelines to follow. Here's an overview of what you can and cannot sell with Unlockt:

Can I sell sexual or pornographic content with Unlockt?
No, it is strictly forbidden to sell or distribute any sexual or pornographic content on Unlockt.

Can I sell any type of file with Unlockt?
Yes, you can sell any type of file as long as it does not violate our terms of use.

Can I sell content that might infringe on someone else's intellectual property rights?
No. It is prohibited to sell content that could defame or infringe on the rights of anyone, including intellectual property rights such as patents, trademarks, trade secrets, copyrights, or other exclusive rights.

Can I sell content that could be considered discriminatory or hateful?
No. You cannot sell content that encourages, supports, or incites violence, dangerous acts, or discrimination against individuals or groups based on criteria such as race, ethnic origin, religion, disability, gender, age, nationality, political affiliation, or sexual orientation/identity.

Is it possible to sell illicit content?
No, it is forbidden to use Unlockt to post or distribute any illicit content.

What about computer viruses or malicious programs?
It is strictly forbidden to sell or distribute any file containing computer viruses, worms, Trojans, or any other malicious program.

In summary: At Unlockt, you can sell a wide variety of files, but we ask our users to follow an ethical and legal approach. Always ensure you respect the rights of others and do not share harmful or inappropriate content.

Is sharing content online to make money helpful?
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Yes, a lot of people pay to see entertaining content of all sorts, so if you market your content well, you can make a lot of money this way.

Is Unlockt actually worth the hype?
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With its seamless user experience, high quality, complete control, and the ability to make money with the maximum ease, Unlockt is totally worth the hype!

How much will Unlockt charge me?
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Around 20% of your earnings on every transaction goes to Unlockt as their fee only. You still receive a full 80% of that earning, and with so much ease,  a small amount of 20% only shouldn't sting at all!

How can beginners make money on Unlockt?
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As a beginner with a lesser reach, you can enter this market by sharing your files at a lower price and asking your friends and family to support you. As your account grows with time, you can start charging more for sharing your content with others.

Who can benefit the most from Unlockt?
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In general, anyone looking to earn money online can benefit from this app, but students and content writers can benefit the most. If you're that student with the perfect notes that everyone wants or you're a content writer who wishes to avoid getting scammed and not paid, sharing files that can only be accessed if paid for on Unlockt can help you greatly.

Who can use Unlockt ?
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To use Unlockt you must first register and create a User account. You must provide a valid email address, a country of residence, and a strong password. Keep in mind, that your password should be unique (meaning that it is different to those you use for other websites) 

To register as a user:

  • You must be at least 18 years old; 
  • If the laws of the country or State/province where you live provide that you can only be legally bound by a contract with us at an age that is higher than 18 years old, then you must be old enough to be legally bound by a contract with us under the laws of the country or State/province where you live;
  • You must be permitted by the laws of the country or State/province where you are located to join Unlockt and to view any Content available on it and to use any functionality provided by it.

If you do not meet the above requirements, you must not access or use Unlockt.

Report an account
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If an account doesn’t respect our rules, you can report it. In order to do so, you need to send an email at our support contact@unlockt.me. You may need to indicate the profile and the file you want to report.

We will then investigate and treat your demand to see if the profile needs to be sanctioned.

You will receive an email as a response.

I am unable to login into my account
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Please check your email to see if your account has been flagged as suspicious or restricted. If you have a Terms of Service violation, your account may be closed. If you had a previous account on Unlockt with a violation, your new account may be restricted or closed. 

If you believe you have been mistakenly flagged, please contact support (contact@unlockt.me) with an evidence or information that will allow us to review your situation.

What to do if you suspect your account has been accessed by someone else ?
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If you suspect your account has been compromised, please login and attempt to change your password immediately.

If you are unable to login into your account, you can try resetting your password throught he “Forgot your Password” link. This will send you a link to reset your password through your email address. 

If you are still unable to login, please contact Support (contact@unlockt.me) for assistance.

What are the Terms of Service for downloaders?
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Our Terms of Service are available at any moment on our app and website. You can also consult them during the registration.

What if I don’t accept the updated Terms of Service?

If you don’t agree to the new Terms, you should remove your content and stop using our services.

What are the Terms of Service for Uploaders?
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For the users who will send the files, Terms of Service are available on the website and on the App.

What if I don’t accept the updated Terms of Service?

If you don’t agree to the new Terms, you should remove your content and stop using our services.

How to report a bug ?
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Reporting is an important aspect of Software Testing. We strive to provide you with a fluid and intuitive experience on the platform. However, you may be confronted with a technical error.

If you are facing a technical error, please contact us at: contact@unlockt.me

Detail precisely what you observe, and tell us where exactly you browsed on the app/website just before encountering the problem. Tell us the environment you are browsing from (computer, smartphone, smartphone type, browser, connection) and attach screenshots if possible.

We will do our utmost to help you as quickly as possible and improve what needs to be improved.

Chargebacks/Credit Card Disputes
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If a User seeks a chargeback or dispute from their credit card company, the User’s access to Unlockt may be discontinued or limited. If you believe your account has been limited in error, please contact support (contact@unlockt.me). 

Any amounts that Users seek to refund or chargeback will be reported to the Creator and will be removed from the Creator’s income.

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Unfortunately, Unlockt is unable to provide refunds unless your uploader decides to refund you. 

It would be unfair for the content creator to lose his creation and refund you if you have already downloaded the document.

How does an Unlockt transaction appear on my credit card statement?
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The credit card descriptors will either say: "Unlockt" or "Unlockt.me" and will always have "Unlockt" in the descriptor.

3D Secure
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3D secure checkout is an additional authentication step for online payments to ensure that your credit card is not stolen.

You will be prompted by either: "Verified by Visa" or "MasterCard SecureCode" to confirm your purchase with an additional temporary verification code or SMS code.  If your card is unable to be authenticated, your charge may be declined or fail.

How do I start earning on Unlockt ?
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To start earning on Unlockt, please do the following:

  • Add your bank account that is in your own name
  • The bank account should be in the same country as the country that issued the verified photo ID of the Creator. As an alternate payout method, you can add a verified e-wallet
  • Complete your W-9 form (for US Creators)
  • Make sure your account is verified
  • Make sure you have set your files prices

Note: You may be unable to set a file price until your account has been verified.

How does Unlockt protect my content? 
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Our legal team will act promptly to ensure that such content is no longer accessible and, if necessary, to implement any procedures that may be required :

  • Unlockt studies your request and immediately proceeds to report the contents on the external platform in order to obtain a fast and total deletion.
  • Unlockt will alert the user of the disclosure and, if necessary, investigate, including the recipients of the disclosed content.
  • Any user who is responsible for the external publication of the content is subject to sanctions by Unlockt and may have their account blocked.
  • Unlockt may also take legal action.

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You can choose when to initiate a payout. 

Once the amount on your wallet has reached the threshold allowing payment, you can cash out whenever you want. Once this action has been taken, it takes 7 working days to receive the money in your bank account.

If your payout request was not processed, please contact us at contact@unlockt.me.

My payment has been processed. Where is it?
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Typically, it takes 3-5 business days for funds to appear in your bank account.

In some cases, it can take up to 10 business days. 

If it has been more than 15 working days since your payment has been listed as processed, please email us at contact@unlockt.me. 

To facilitate the process, you can include a downloaded copy of your bank statement. It must show your bank details and have evidence that you have not received your payment. We will investigate the payment further.

Minimum withdrawal
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The minimum withdrawal amount depends on your chosen payout method. For most payout methods, it is 10$. 

Cancel my payout request
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To submit a payout cancellation request, you will need to contact customer support (contact@unlockt.me). Please include in the ticket date & time of the payout request, invoice number, and the amount. You may find this information in the Statements section of your profile. Although there is no guarantee that the operation will be 100% successful, we will do our best to cancel the transaction.

Is there a minimum price?
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Yes, we have a minimum price. The minimum is 5$ if you want to send a file. 

We’d like to inform you that if you set your price at 5$ you will not receive 5$ because Unlockt takes 20% commission rate.

Can I share received content outside Unlockt?
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No, this is strictly forbidden.

Please note that all media is subject to intellectual property rights protection. Therefore, if any media is broadcast outside of the Unlockt private exchange channel, the member will have their Unlockt account closed and legal action may be taken.

Unlockt is adamant about respecting privacy and will enforce the law in case of violation.

 If you have spotted Unlockt content outside the platform, please report it immediately.

What is the minimum age to register?
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The minimum age required is 18 to be able to create an Unlockt account. When registering, each member agrees to respect the minimum age allowed.

A user who would try to register on the platform by being a minor exposes himself to a permanent closure of his account.

What is a pending/confirmed earning?
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When a User validates a purchase on your profile, your earnings are added to your balance. We distinguish two types of earnings concerning your balance:

  • "Pending" earnings

These are recent earnings from your balance which, for safety reasons, cannot be withdrawn during a given period.

  • "Validated" earnings

These are earnings that have successfully passed the validation period, which can be transferred to the payment method of your choice.

Unlock is free to use ?
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Yes, Unlockt is free to download and install. 

You can then share content with your friends and clients however Unlockt will take 20% commission on the amount of transactions made.

What will be the currency of my sales ?
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Prices appear in the currency you choose during your registration. This currency is directly linked to the country you choose when you created your account. 

When doing a sale, if the currency between the seller (sharing the link) and the downloader (paying for the link) is different, the conversion will be done by the bank of the downloader. Conversion costs may be incurred by the downloader’s bank to carry out the transaction.

To complete transactions, we use a secure and encrypted third-party payment processor.

Furthermore, you may need to confirm your purchase with an additional temporary verification code or SMS code during the billing process.

How to declare my income ?
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As an online platform, Unlockt wishes to provide optimal support to all users in their use of the Platform.

As such, Unlockt wishes to inform all Creators who generate income on Unlockt of their civil and fiscal obligations related to the generation of income through us.

Tax and social regulations may change from country to country.

Unlockt, therefore, recommends that all users contact their tax office, their social security office, or a specialist advisor if they have any doubts.

Do you have an app for iOS or Android?
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Yes, we do have an Unlockt App for IOS and Android devices. 

Currently, Unlockt is only available through our app (stay tune for more).

The app is available on both android and IOS systems under the name “Unlockt”

For iPhone / iPad: 

  • Open the Appstore on your device and search for Unlockt
  • Tap on the download button. 
  • Enjoy your files!

For Android:

  • Open the Playstore on your Android device and search for Unlockt 
  • Tap on the download button. 
  • Enjoy your files!