Unlockt.me ("Unlockt", "we", "us", or "our") operates a marketplace that facilitates payment for and access to user-generated content ("Content") made available by creators ("Uploaders") to other users ("Downloaders") for access and, where enabled, download.
These Uploader Guidelines ("Guidelines") apply to Content submitted to Unlockt and to Uploaders' conduct on or in connection with the platform. They supplement the Uploader Terms, Content Moderation Policy, Consent and Image Rights guidance, and other applicable policies.
Uploaders must comply with applicable laws, these Guidelines, and relevant payment network requirements.
Uploaders must not submit illegal, exploitative, non-consensual, or otherwise prohibited Content.
Unlockt may reject, restrict, suspend, or remove Content that depicts, describes, promotes, or implies any of the following, whether real or simulated:
Content must not advertise, facilitate, solicit, or promote illegal goods or services, including prostitution, trafficking, or illicit drugs.
Unlockt may apply stricter restrictions when required by law, its payment partners, or its other policies.
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We are committed to ensuring that every individual appearing in content published on Unlockt is at least 18 years old and has provided the necessary consent.
When content features one or more individuals other than the account holder ("Content Depicting Third Parties"), the Uploader must:
Uploaders are responsible for obtaining and securely maintaining these documents. They are not required to systematically upload them to Unlockt when publishing content but must be able to provide them promptly upon request.
Unlockt reserves the right to request signed consent forms, identification documents and any additional supporting information at any time, including during random compliance checks, content moderation reviews, investigations or requests from payment partners.
Unlockt may delay publication, restrict access, remove content or suspend an account if the required documentation cannot be provided or is found to be insufficient.
Accepting Unlockt's Terms of Service or confirming consent through a checkbox does not replace the requirement to obtain and retain written consent from additional individuals depicted in the content.
Creators can access our consent forms and detailed procedures here:
https://unlockt.zendesk.com/hc/en-us/articles/51842057634705-Consent-and-image-rights
Uploaders must describe and market Content accurately, including in communications outside Unlockt that promote Content sold through the platform.
Statements must be lawful, truthful, and not misleading.
Uploaders should accurately describe paywalled Content, including whether it contains nudity or sexual activity and the general nature of that material.
Uploaders must comply with applicable consumer-protection and unfair or deceptive trade-practice laws, including relevant Federal Trade Commission requirements where applicable.
Uploaders must not misrepresent ownership, permissions, identity, content availability, or the Downloaders' rights of access or download.
Content already purchased should not be withdrawn without a legitimate reason, a legal requirement, or another basis permitted by the applicable terms.
To promote safety and accountability, Uploaders must not:
Uploaders must take reasonable measures to protect the privacy, safety, and consent of every person involved in producing Content.
Unlockt may review Content and related records, conduct risk-based or random checks, investigate complaints, and take action where Content or conduct appears to violate these Guidelines, applicable law, or payment network requirements.
Depending on the circumstances, Unlockt may refuse publication, remove or restrict Content, suspend transactions or downloads, require additional documentation, or suspend or terminate an Uploader account.
We may also cooperate with lawful requests from competent authorities.
Anyone who becomes aware of potentially prohibited Content or conduct should use Unlockt's Report Abuse form or contact support@unlockt.me.
Reports should include, where available:
Do not send sensitive identity documents through unsecured channels unless instructed to do so.
Unlockt may update these Guidelines to reflect changes in law, platform operations, or payment partner requirements.